Knowledge

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The following are probable reasons why you may not be able to view immediately after subscribing:
- Your Decoder was not switched on at the time of payment which is a requirement for auto re-connection. A reconnection request has to be sent to Multichoice. You can also follow the RESET instructions on the TV screen.
- You have just changed your package (upgrade/downgrade). In this case, Multichoice has to be contacted to confirm the upgrade/downgrade of your package.
- The payment was made to the wrong smartcard number. You will have to call Multichoice to request a transfer of funds. You will need to provide the identification document and proof of payment, and then send an email to Multichoice stating the wrong smartcard you paid to and the correct smartcard number the payment should be transferred.
However, the instances where Multichoice does not allocate a payment correctly are rare. However, if this happens, you can contact our 24-hour support team by chatting with us on our live chat platform dialing 08098300127, or by sending a mail to support@kegifi.com for a swift resolution.